Sign Letters / Wooden Letters / Plastic Letters / Metal Letters

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Frequently Asked Questions

HOW DO I HANG THE LETTERS?
We have found that an adhesive called Stick-It Web adhesive works the best for most projects. The advantages of this product is that it can be removed from the wall without leaving any holes or damaging the paint on the wall, and yet it will hold the lettering firmly to the wall. This product, as well as others, can be found on our Mounting Products page.

I AM ORDERING THE LETTERS FOR MY CHILD'S NAME ON THEIR WALL; HOW TALL SHOULD I ORDER THE LETTERS? WHAT THICKNESS LOOKS BEST FOR THIS TYPE OF PROJECT?
Although the answer to this question has a large part to do with individual taste, the following seems to be a good recommendation for the average wall name project. Most names look best between 8 to 14 inches tall with a wood thickness of 1/4, 3/8 or 1/2 inch thick. This gives the name a prominent look on the wall but does not look too skimpy or too bold. If you are ordering most or all of the letters in lowercase, you will probably want to purchase the 12 or 14 inch lettering since many of the lowercase lettering come smaller than the height ordered to be proportionate to the uppercase lettering. Please feel free to give us a call before ordering and we can help lay out your particular name and give you overall height and width information. We can even send you an image with any given font we have with your particular name displayed. Our design team can be reached at 1-800-425-7020.

DO WE SALE WHOLESALE?
Yes, we can set you up with a wholesale account if you are an established business or if you are ordering in large quantities. Please contact us for pricing and details.

DO WE SHIP OUTSIDE THE USA?
Yes. All other countries may be charged extra shipping charges. Shipping outside the USA may delay the arrival of your package by a few days. Please feel free to contact us for further details.

WHAT IS OUR RETURN POLICY ON OUR PRODUCT LINE?
All of the items that we offer are custom made therefore we do not offer any type of refund or credit for unused or returned items. We will grant a replacement on any item that is defective in quality within 5 business days of receiving the package. It is your responsibility to check the product as soon as you receive the package and contact us with any concerns so we can have a replacement sent out right away.

WHAT IS THE MOST COMMON SIZE FOR A CHILD'S NAME ON THEIR BEDROOM WALL?
For most names, we have found that 8 to 14 inch tall letters look the best. We do not recommend letters smaller than 8 inches for wall names in order for them to have enough presence on the wall. This is especially true if some of the lettering is lowercase, since many of the lowercase letters will be shorter than their uppercase counterparts.

DO WE HAVE A PRINTED CATOLOG?
We are currently putting together a printed catalog with new lettering ideas and hanging tips for your letters. Until then, many project ideas can be found in our photo gallery.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
By default, your order should arrive within 10-15 business days from the date that you place your order (if you are paying with credit card) and the same 10-15 business days period after we receive payment if you are mailing in a check.

CAN WE RUSH ORDERS?
In many cases, yes. If you need your order quicker than our standard 7-14 business day delivery period; we offer Rush Shipping which guarantees an order to arrive within 5 business days. Please select the Rush Shipping option instead of the standard shipping. Click Here for more shipping info.

CAN WE CANCEL OUR ORDER?
Once your order has been placed and paid for it may not be cancelled. Please confirm that your order is correct before clicking on the "Place Order" button. If you notice an error on your order please contact our customer service department within 24 hours.

Call Toll-Free: 1-800-425-7020 • Mon-Fri 7:00am-6:00pm MST